--- title: "12 Questions to Ask Before You Buy Restaurant Software in Bangladesh" date: 2026-08-23 updated: 2026-08-26 lang: en tags: ["software", "guides", "comparisons", "bangladesh"] summary: "Take this 12-point checklist into any restaurant software demo in Bangladesh to test offline billing, data access, payments, stock, payroll, pricing and support." canonical: https://rosuii.com/blog/restaurant-software-questions-before-buying author: "Rosuii Team" --- # 12 Questions to Ask Before You Buy Restaurant Software in Bangladesh Take this 12-point checklist into any restaurant software demo in Bangladesh to test offline billing, data access, payments, stock, payroll, pricing and support. A polished demo can make almost any restaurant system look capable. The real test is what happens during a busy Friday service, an internet outage, a stock discrepancy or a subscription change. These **questions to ask restaurant software vendor** teams are designed to uncover those details before you commit. Take the checklist into every demo and ask vendors to show the answers on screen. Do not settle for a slide, a future roadmap or a verbal promise. If you are still building a shortlist, read this guide alongside our [restaurant management software guide for Bangladesh](https://rosuii.com/blog/best-restaurant-management-software-bangladesh) and [restaurant POS comparison checklist](https://rosuii.com/blog/restaurant-pos-comparison-bangladesh). ## How to use this buyer's checklist Ask each vendor the same 12 questions. Record the answer, whether the feature was demonstrated and whether it costs extra. Bring a cashier, manager or accountant into the demo because they will notice workflow problems an owner may miss. - **Ask for a live demonstration:** A brochure is not proof that a feature is available. - **Use your own scenario:** Give the vendor a real menu item, modifier, VAT rule or purchase order to process. - **Separate current features from planned features:** Request a delivery date and written commitment for anything described as coming soon. - **Confirm the full cost:** Include branches, devices, printers, payment gateways, training and future plan changes. ## 12 questions to ask restaurant software vendor teams ### 1. What happens when the internet drops during service? **Why it matters:** Internet interruptions should not force the cashier to return to handwritten bills. Ask what must be downloaded before an outage, where offline orders are stored, how duplicate orders are prevented and what happens when the connection returns. Also ask which functions still require internet. **A weak answer sounds like:** “The internet is usually reliable,” or “You can enter the orders later.” That shifts the operational risk back to your team. Rosuii, for example, has a one-tap offline-data sync that stores the menu and customers on the device. The POS can continue billing during an outage, queue orders locally and sync them automatically after reconnection. Online bKash or Nagad confirmation and real-time communication with other devices or the kitchen display still require a connection. ### 2. Can I export my customer list and order history, and in what format? **Why it matters:** Your customer and transaction records should not become trapped inside one product. Ask for a sample export and inspect the columns. A useful customer export may include name, phone and loyalty balance. Transaction exports should identify dates, order numbers, items, quantities, discounts, VAT, service charges, payment methods and branches where applicable. **A weak answer sounds like:** “You can view everything in the dashboard.” Viewing is not exporting. A PDF report is also less reusable than a structured CSV file. Rosuii supports customer CSV import and export plus CSV report exports. Before purchasing any system, confirm that the particular fields your accountant or replacement platform would need are included. ### 3. Is my data in a shared table or in its own database? **Why it matters:** Multi-tenant software can be designed in different ways. A shared architecture is not automatically unsafe, but the vendor should clearly explain tenant separation, access controls, backups and how accidental cross-restaurant access is prevented. Ask who can access your records and whether support access is logged. **A weak answer sounds like:** “It is in the cloud, so it is secure.” Cloud hosting does not answer the isolation question. Each Rosuii restaurant receives an isolated MySQL database and its own branded subdomain. Use that as one concrete benchmark when comparing how vendors separate restaurant data. ### 4. What is the published price in taka, and what changes at the next tier? **Why it matters:** A low starting price may exclude online ordering, inventory, payroll, reports or multiple branches. Ask for the monthly and yearly prices in BDT, order limits, branch limits, setup fees, training charges and cancellation rules. Request a written feature list for every tier. **A weak answer sounds like:** “Pricing depends on your needs,” without a written breakdown. Custom pricing can be legitimate, but you still need a total and clear assumptions. For comparison, Rosuii publishes plans from Free at ৳0 to Starter at ৳500, Growth at ৳1,200 and Pro at ৳2,500 per month. Branch, approximate daily order and feature allowances change by tier. There is no setup fee, and subscriptions can be cancelled anytime. ### 5. Does it process bKash and Nagad, or merely record them? **Why it matters:** A POS may show “bKash” as a payment label while the cashier still checks a handset and types the payment manually. That is different from an actual gateway integration. Ask the vendor to initiate a test payment, receive confirmation and show how failed or pending transactions are handled. **A weak answer sounds like:** “Yes, bKash is in the payment list.” Follow up by asking which bKash product is integrated and whether your restaurant uses its own merchant credentials. Rosuii supports real bKash Tokenized Checkout and the Nagad Online Payment API, with gateway credentials configured per restaurant. It also supports cash on delivery. Do not treat a simulated card screen as a live card payment rail. ### 6. Does it manage stock, purchase orders and wastage, or only sales? **Why it matters:** Sales reports tell you what was sold, not why physical stock is missing. A useful inventory workflow should cover stock items, units, costs, suppliers, branch balances, purchase orders, receiving, low-stock alerts and wastage. Ask the vendor to demonstrate a purchase and a wastage entry from start to finish. **A weak answer sounds like:** “The sales report shows your inventory.” Sales reporting alone does not record purchases, spoilage, staff meals or production losses. Rosuii includes stock items, suppliers, purchase orders, per-branch stock, minimum-stock alerts, productions and wastage records from the Starter tier. ### 7. Can it turn a recipe into a reliable plate cost? **Why it matters:** Recipe costing requires more than storing ingredient names. Ask whether the software handles ingredient quantities, unit conversion, yield loss, changing purchase costs and portion size. Then ask whether selling an item automatically reduces its ingredients or whether production and stock consumption must be recorded separately. **A weak answer sounds like:** “It has inventory, so recipe costing is included.” Request a demonstration using one of your dishes and its actual ingredients. Rosuii supports productions that convert raw materials into finished goods. It does not currently claim automatic ingredient deduction tied to every menu-item sale, so restaurants requiring that exact workflow should account for the distinction. ### 8. Does it include payroll and attendance, or will I need another system? **Why it matters:** “HR included” may mean only an employee directory. Ask to see shifts, rosters, salary calculations, advances, deductions, attendance capture, payslips and role-based access. Identify which parts are native and which require manual entry or another product. **A weak answer sounds like:** “You can add employees.” That does not demonstrate payroll or attendance. Rosuii's Growth plan includes employees, shifts and rosters, payroll, advance salaries and role-based permissions. If automated attendance capture is essential, ask for that exact workflow to be demonstrated rather than assuming it is part of payroll. ### 9. How many branches can I add before the price changes? **Why it matters:** Branch pricing affects a growing restaurant sooner than many owners expect. Ask whether kitchens, cloud kitchens, kiosks and warehouses count as branches. Confirm whether every branch gets separate stock, reports, printer settings, floors and user permissions. **A weak answer sounds like:** “We support multiple branches,” without stating the included number or additional charge. Rosuii includes one branch on Free, two on Starter, three on Growth and unlimited branches on Pro. When comparing systems, calculate the price for your expected branch count over the next two years, not only your current outlet. ### 10. Is the working interface available in Bangla? **Why it matters:** A translated marketing website does not mean the cashier, kitchen and management screens are translated. Ask the staff members who will use the system to test order entry, modifiers, payment, stock receiving and reports in Bangla. Check whether users can switch languages without losing data or changing workflows. **A weak answer sounds like:** “Bangla support is coming,” or “The menu can be written in Bangla.” Menu text and interface translation are separate capabilities. Rosuii is bilingual across English and Bangla, including its restaurant management workflows and customer-facing menu experience. ### 11. What happens to my data if I stop paying? **Why it matters:** Cancellation terms should explain access, export windows, data retention and deletion. Ask how long you can log in after expiry, which exports remain available, whether backups can be supplied and when the vendor permanently deletes the database. Get the answer in the contract or service terms. **A weak answer sounds like:** “Your data is always safe.” Safety is not the same as post-cancellation access. Export important records before cancelling any service, even if the vendor promises a retention period. If you are replacing an existing system, use this [restaurant software switching guide](https://rosuii.com/blog/switch-restaurant-software-bangladesh) to plan exports, opening stock and staff training. ### 12. Who responds at 9pm on a Friday? **Why it matters:** Restaurant support is most valuable during service, not only during office hours. Ask for support hours, contact channels, expected response times and the escalation process for billing failures. Find out whether you reach a trained product specialist, a general call centre or only a ticket queue. **A weak answer sounds like:** “Our team is always available,” without written hours or response targets. Call the support number during the promised coverage window before signing. ## Score the demonstration, not the sales pitch After each demo, mark every question as **demonstrated**, **partially answered** or **not available**. Then identify your non-negotiables. A small café may prioritise simple billing and Bangla usability, while a multi-branch restaurant may care more about branch stock, payroll, data isolation and consolidated reporting. Do not buy the longest feature list. Buy the system that handles your real service conditions, explains its limits and gives you a predictable path to export or expand. The best vendor answer is specific enough to test. ## Test the checklist with Rosuii Rosuii is free to start and runs as a browser-based PWA on phones, tablets and laptops, without hardware lock-in. You can test the POS, bilingual interface, tables, customers and basic reports before deciding whether a paid tier fits your operation. [Register for Rosuii and run these 12 questions against a real restaurant workspace](https://rosuii.com/register). ## FAQ ### Should I ask for a free trial before buying restaurant software? Yes. A trial lets your cashier, manager and accountant test real workflows instead of relying on a guided demo. Enter sample menu items, complete orders, print receipts, export a report and test the interface on the devices you plan to use. ### How can I test a restaurant POS for internet outages? Ask the vendor to prepare the device for offline use, disconnect Wi-Fi and mobile data, then create and bill several orders. Reconnect and confirm that each order syncs once. Also identify functions that still require internet, such as online payment confirmation and real-time KDS updates. ### Is a separate database safer than a shared restaurant database? A separate database provides a clear level of tenant isolation, but security also depends on access controls, backups, encryption and operational practices. If data is shared, ask the vendor to explain exactly how tenant records are separated and tested against cross-account access. ### What proves that bKash or Nagad is genuinely integrated? The vendor should demonstrate a payment request through the relevant gateway, show successful and failed confirmation states, and explain merchant credentials and settlement. A payment-method button that only records a manually verified transaction is not the same as a gateway integration. ### What documents should I request before signing? Request the full BDT price, plan entitlements, branch and order limits, setup or training charges, support hours, cancellation terms, data export formats, retention rules and any promised custom work. Keep these terms in writing rather than relying on the demo conversation. --- Canonical: https://rosuii.com/blog/restaurant-software-questions-before-buying Machine-readable site overview: https://rosuii.com/llms.txt