Restaurant Delivery Status Workflow: No Skipped Steps
A strict delivery state sequence that produces clearer operations and more trustworthy reports.
Delivery status is an operational record, not a decorative label. If riders can jump directly from assigned to delivered, nobody knows whether the handoff or journey actually happened.
Use one-way states
A reliable order moves assigned, picked up, on the way, then delivered. Permit only the next state and return a clear error for a skip or reversal.
Define who owns each transition
Dispatch assigns; the rider confirms pickup and travel; delivery is confirmed at handoff. Keep timestamps for later service analysis.
- Assignment owner
- Current state
- Last update time
Handle rejection separately
Rejection is not delivery failure. Capture a reason, return the order to an unassigned queue and let dispatch respond quickly.
A small state machine creates a shared language for kitchen, dispatch, rider and customer support.
Related guides
See this workflow in Rosuii: Track delivery updates
Updated:
Frequently asked questions
Can a rider mark an assigned order delivered?
Why block status reversal?
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