BRAC Bank POS Machine for Restaurants: Application Checklist

A BRAC Bank POS machine is a bank or acquiring payment terminal used by a merchant to accept approved card and contactless transactions. It is separate from restaurant POS software that manages menu, orders, kitchen and reports.

BRAC Bank's current public website confirms its 24/7 call centre at 16221 and publishes POS merchant information, but we did not find a current public page that states a universal restaurant onboarding document list, MDR, rental or settlement schedule. Those terms can vary and must be obtained directly from the bank. This article is a preparation checklist, not a representation by BRAC Bank.

Start with the official channel

Call BRAC Bank at 16221 or visit an official branch and ask for merchant acquiring or POS merchant onboarding. Use contact details from the official BRAC Bank website, not a number posted by an unknown agent.

State the legal business name, outlet address, restaurant type, expected monthly card sales, average ticket and whether you need countertop, portable or contactless acceptance. Ask for the current responsible team and written application process.

Documents to ask BRAC Bank to confirm

Do not treat an internet checklist as approval criteria. Ask the bank for the current list for your business form and merchant category.

• Trade licence and validity
• Owner/director national ID and photographs
• TIN and tax-return proof
• BIN/VAT documents where applicable
• Business bank-account and cheque or statement
• Partnership deed, incorporation or board authorisation if applicable
• Outlet address or tenancy evidence
• Food-business licences if requested
• Expected turnover or processing history

Commercial terms to get in writing

Terminal capability questions

Ask whether the offered terminal supports chip, PIN and contactless/NFC, which card networks are enabled and whether it uses SIM, Wi-Fi or Ethernet. Confirm paper roll size, replacement rolls, battery life for portable models and what happens during a network outage.

A Google Wallet or contactless-ready card can work only where the issued terminal and acquiring setup support the transaction. Do not assume every merchant terminal has identical capability.

Installation acceptance test

• Merchant name and outlet print correctly
• One chip-and-PIN transaction
• One contactless transaction if enabled
• Decline and cancel behaviour
• Receipt and duplicate receipt
• Same-day or stated settlement check
• Refund process with a small test if permitted
• Support call and terminal ID recorded

Connect the bank terminal to restaurant operations

Unless a certified integration is provided, the cashier enters the Rosuii order total on the bank terminal, waits for approval and records card as the payment method on the order. The restaurant receipt and terminal slip serve different records.

At day close, compare Rosuii card-tagged sales, terminal batch total and bank settlement. Investigate any order recorded paid without approval, any approved amount not recorded in the POS or any timing difference.

Security and staff rules

• Never store card numbers or PIN in Rosuii notes
• Let the customer enter PIN privately
• Do not accept a screenshot as terminal approval
• Restrict refunds and voids by role
• Keep terminal and charger assigned to a branch
• Report suspicious or lost devices through the bank's official channel
• Retain slips and reports according to bank and business policy

BRAC Bank terminal vs Rosuii

The BRAC Bank terminal handles approved card acceptance and acquiring settlement. Rosuii handles restaurant orders, receipts, kitchen flow, payment-method records and operational reports. One does not replace the other.

Rosuii currently has real bKash and Nagad integrations; card payment in the product should not be described as a live acquiring integration without an approved provider setup. Use the bank terminal and record the method accurately.

Build a dated merchant-request file

Record the restaurant legal name, outlet address, contact person, requested terminal location and the date you contacted the bank. Attach only documents requested through the official channel and keep a list of what was submitted. Do not upload cardholder data, PINs or terminal credentials to a general restaurant note.

Ask the bank to identify the current form, eligibility checks, expected process, support channel and the person or reference responsible for the request. Treat every commercial figure as unverified until it appears in the bank's written offer or agreement for your merchant.

Compare the written offer, not a remembered rate

Create a comparison sheet for setup or rental charge, transaction treatment, settlement timing, refund process, chargeback handling, paper or connectivity responsibility, replacement terms, support hours and exit conditions. Use the exact wording and effective date from the offer.

Do not copy a rate from another restaurant or an old social post. Merchant terms can depend on agreement and can change. Ask what taxes or other deductions apply and how each line will appear on the statement; have accounting and legal implications reviewed by qualified advisers.

Run an end-to-end acceptance test

Before staff rely on the device, make an authorised test following bank instructions. Confirm amount entry, customer confirmation, approval or decline response, printed or digital evidence, refund or reversal workflow, settlement reporting and the official support route. Record device identity without exposing secrets.

Then create the matching restaurant order and payment-method record. The terminal result and Rosuii order should share an internal reference or note that allows reconciliation, but Rosuii must never be used to store a full card number, PIN or authentication secret.

Reconcile terminal, order and settlement

At shift close, compare completed card orders in Rosuii with approved terminal transactions and exception slips. At settlement, compare the bank statement with the terminal batch and investigate missing, duplicated, reversed, refunded or delayed items. Never edit a sale merely to force totals to match.

Give every exception an owner, supporting reference and next review date. Keep access to terminal reports and refund actions role-based. Retention, dispute and accounting records should follow the bank agreement, applicable requirements and the restaurant's approved policy.

Prepare a failure and replacement procedure

Write what staff do when the terminal has no power, loses connectivity, declines, prints no evidence, is damaged or is lost. Staff should use the bank's official troubleshooting and reporting route, protect the device, avoid repeated uncertain charges and offer only approved alternative payment methods.

A screenshot or customer message is not terminal approval. Do not improvise an offline card process unless the bank explicitly supports it. Review incident references, support response, temporary control and restoration test before declaring the device operational again.

Use BRAC Bank's official 16221 channel to obtain current eligibility, documents, MDR, settlement and terminal terms. Arrive with the checklist, test the installed device and reconcile the bank terminal with restaurant sales every day.

Related guides

• Payment Terminal vs POS Software
• Restaurant Payment Methods in Bangladesh
• Accept bKash and Nagad in a Restaurant

See this workflow in Rosuii: Record restaurant payment methods in Rosuii

Sources checked

• BRAC Bank official 24/7 contact information
• BRAC Bank official POS merchant list
• Visa definition of a POS payment terminal

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