Recognise the returning customer
Find the customer's record by phone and review order history. Ask for the information needed for the order; do not treat a saved number as marketing consent.
Customer relationships
Keep customer history and reward repeat restaurant visits
Rosuii keeps customers by phone number with order history. A small café can begin with customer records on Free. Loyalty points, coupons and discount campaigns are on Growth and Pro. These are checkout controls, not automated customer messaging campaigns.
Customer historyGrowth loyaltyRedemption cap
Customer relationships
Who this feature is for
For cafés and restaurants serving returning customers
- Cashiers finding an existing customer without opening another spreadsheet
- Managers setting a clear reward budget
- Owners checking a promotion before sharing it
Operational benefits
What this changes in daily service
Keep rewards bounded
Set earning and redemption rates with a maximum discount percentage. Test both the available points and the order discount before enabling the offer.
Make offers deliberate
Use coupons and discount campaigns for your intended promotion. Explain eligibility and expiry to staff before the promotion starts.
How it works
The workflow, step by step
1. Find or create the customer
Use a test customer and check the phone number before attaching the record to an order.
2. Configure the reward
On Growth or Pro, set loyalty earning, redemption and the maximum discount. Prepare the coupon or discount campaign separately.
3. Test a repeat order
Review the points balance, redemption amount and final receipt. Test an ineligible or expired offer too, then brief the cashier.
What is included
- Phone-based customer records
- Customer order history
- Loyalty earning and redemption
- Maximum loyalty discount cap
- Coupons and discount campaigns
Frequently asked questions
Can I keep customer records on Free?
Yes. Free includes customer records. Choose Growth or Pro when you need the loyalty, coupon and campaign capabilities described here.
Can I limit loyalty discounts?
Yes. Loyalty settings include earning and redemption rates and a maximum discount percentage. Test the final bill before rolling the scheme out.
Does a discount campaign send WhatsApp messages?
No. It applies an offer in the ordering workflow; Rosuii does not provide automated customer email, SMS or WhatsApp campaigns.
See this workflow in your restaurant
Start on the Free plan or open the demo, then choose a plan only when you need higher limits or connected modules.