Clear ownership
Assign the delivery order to a named rider instead of coordinating only through calls or group messages.
Rider and delivery operations
Assign restaurant deliveries and follow each rider workflow
Rosuii gives riders focused accounts and gives dispatch a controlled order-assignment flow. Follow an assigned delivery through pickup, on-the-way and delivered states, with rejection reasons available for reassignment.
Rider accountsControlled statusesReject + reassign
Rider and delivery operations
Who this feature is for
For restaurants running their own local delivery team
- Restaurants dispatching direct website orders
- Cloud kitchens assigning orders to available riders
- Managers who need rejection reasons
- Riders who need a focused mobile queue
Operational benefits
What this changes in daily service
A controlled journey
The rider moves through the supported pickup, on-the-way and delivered workflow rather than entering arbitrary states.
Reassignment has context
A rejection can retain its reason so dispatch can act and assign the order again.
How it works
A practical three-step workflow
1. Create rider access
Set up the rider account with the limited restaurant access needed for delivery work.
2. Assign the order
Choose the rider from the order workflow; the delivery appears in the rider queue.
3. Follow completion
The rider updates supported delivery statuses or rejects with a reason for reassignment.
What is included
- Dedicated rider login
- Active delivery queue
- Order assignment and reassignment
- Pickup, on-the-way and delivered statuses
- Rejection reason
- Completed delivery history
Frequently asked questions
Can a rider see the full restaurant admin panel?
The rider workflow uses focused access rather than granting the restaurant's full administrative interface.
Can a rider reject an assignment?
Yes. The controlled workflow can record a rejection reason so the restaurant can reassign the order.
Does Rosuii optimise delivery routes?
Route optimisation and live GPS tracking are not currently claimed.
See this workflow in your restaurant
Start on the Free plan or open the demo, then choose a plan only when you need higher limits or connected modules.