Return & Refund Policy

This Return & Refund Policy explains when you can cancel your Rosuii subscription, when you get your money back, how much you get back and how long it takes. It applies to every paid plan listed on our pricing page and forms part of our Terms of Service. Rosuii is operated from Bangladesh and all fees and refunds are handled in Bangladeshi Taka (BDT).

1. The short version

• Cancel any time. There is no lock-in contract, no notice period and no cancellation charge.
• 100% refund within the first week. If you cancel within 7 days of your first paid subscription payment, we refund that payment in full.
• 50% refund after the first month. If you are still not satisfied once you have used Rosuii for your first month and you cancel, we refund 50% of your first month's subscription fee.
• Money goes back the way it came. Refunds are paid in BDT to the same bKash, Nagad, card or bank account the payment was made from.

2. What this policy covers

This policy covers subscription fees you pay to Rosuii for use of the Rosuii restaurant management platform.

It does not cover food orders. If you ordered food from a restaurant that uses Rosuii, your order and any refund for it are between you and that restaurant — Rosuii only provides the software the restaurant runs on. Please contact the restaurant directly; its own return and refund terms apply.

3. Cancelling your subscription

You can cancel in either of these ways:

• From your Rosuii control panel, under Settings → Subscription; or
• By emailing [email protected] from your registered email address.

Cancellation stops the next renewal charge. Unless you have also asked for a refund, you keep full access until the end of the billing period you have already paid for, and your account then moves to the Free plan or is closed, as you choose. You are never charged a fee for cancelling.

4. How much you get back

When you ask	What you get back
Within 7 days of your first paid subscription payment	100% of that payment
From day 8 up to 60 days after your first paid subscription payment — you have used Rosuii for your first month and are not satisfied	50% of your first month's subscription fee
More than 60 days after your first paid subscription payment	No refund of fees already paid. You can still cancel at any time, and you keep access until the end of the period you have paid for.

The 7-day and 60-day windows are counted from the date of your first paid subscription payment, so this is a one-time satisfaction guarantee for new customers, not a rolling monthly one. Charges that are our mistake — duplicates, charges after cancellation, wrong amounts — are always refunded in full, no matter how much time has passed; see section 10.

5. What "not satisfied" means

You do not have to prove anything or meet any usage condition. We only ask you to tell us in a line or two what did not work for you, so we can fix it for the next restaurant. Your refund does not depend on that answer, and we will not ask you to sit through a retention call before processing it.

6. How to request a refund

Email [email protected] from your registered email address with the subject line "Refund request", and include:

• your restaurant name and your Rosuii subdomain (for example yourname.rosuii.com);
• the date and amount of the payment you want refunded;
• the bKash or Nagad transaction ID, or the card/bank reference for that payment;
• the account the refund should be sent to — it must be the account that paid; and
• one line on what did not work for you.

We acknowledge every refund request within 2 working days and give you a decision within 3 working days of receiving the details above. If we need anything else to verify the payment, we will ask once, in that first reply.

7. How and when the money reaches you

Once a refund is approved we send it within 10 working days, to the original payment method:

• bKash / Nagad: back to the same mobile number the payment came from.
• Card: back to the same card. Your bank usually posts it to your statement within a further 5–15 working days — that part is controlled by the bank, not by us.
• Bank transfer: back to the same bank account.

We do not deduct the mobile financial service or gateway charge from your refund; Rosuii absorbs it. We do not refund in cash, to a different person's account, or as store credit unless you specifically ask for account credit instead.

When a refund is approved, the subscription it relates to ends: your account moves to the Free plan, and paid-plan features and limits no longer apply.

8. What is not refundable

• One-off services already delivered — custom development, paid data migration, on-site setup or paid training.
• Consumable credits already used, such as SMS credits.
• Third-party costs bought on your behalf and already paid out, such as a custom domain registration or a paid SSL certificate.
• Billing periods that fall outside the windows in section 4.
• Accounts suspended or terminated for breach of our acceptable use policy, or for fraudulent or abusive use.

9. Returns

Rosuii is a digital service delivered over the internet. There is no physical product to pack, post or hand back, so there is nothing for you to return and no return shipping cost for either side. A "return" here simply means cancelling your subscription: your paid access ends and, where this policy provides for it, your money is refunded as described above.

10. Failed, duplicate or incorrect charges

Regardless of the windows in section 4, we refund 100% of any charge that should not have been taken, including:

• a duplicate or double payment for the same billing period;
• a charge taken after you cancelled;
• a charge for a plan that was never activated on your account; and
• an amount higher than the plan price published on our pricing page.

Please report these within 60 days of the charge appearing. If you believe a payment was made from your account without your permission, contact us at [email protected] and your bank or mobile financial service provider immediately.

11. Chargebacks and disputes

Please contact us before raising a chargeback with your bank or provider — we can almost always settle a genuine billing problem faster than a formal dispute can. If a chargeback is raised, we may suspend the account while the bank investigates, and we will share the relevant payment and usage records with the bank as required.

12. Your data when you leave

Export anything you need — menu, orders, customers, reports — before your paid access ends. After cancellation your restaurant's data is retained and then deleted in line with our Privacy Policy. Once deleted it cannot be recovered, and a refund does not extend that retention period.

13. Changes to this policy

We may update this policy from time to time. When we make a material change we will revise the "Last updated" date above and give notice where appropriate. The version published on this page at the time of your payment is the one that applies to that payment.

14. Contact us

For refund requests and billing questions, email [email protected]. For questions about this policy itself, email [email protected]. You can also reach us through our contact page. Rosuii is operated from Dhaka, Bangladesh.